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Overview
Responsibilities
Answers and directs calls and forwards messages as appropriate
Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
Assists patients with registration process, including forms completion
Enters patient charges into the practice management system
Schedules patients for internal and outside referral appointments as appropriate
Verifies patient insurance eligibility
Performs reconciliation, closing, and end of day procedures
Other duties as assigned
Qualifications
Job Description: The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
Required Education: High School Diploma / GED
Preferred Education: Coursework in medical terminology, business/administrative support, or a related field
Required Experience: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environment
Preferred Experience: Knowledge of medical office practices and procedures. Knowledge of electronic health records and practice management systems. Experience in using MS Office products. Experience providing general clerical support in an office environment. Experience in medical
Full Time
$36k-44k (estimate)
12/06/2022
06/03/2024
The job skills required for MEDICAL OFFICE ASSOCIATE include Administrative Support, Appointment Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a MEDICAL OFFICE ASSOCIATE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by MEDICAL OFFICE ASSOCIATE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for MEDICAL OFFICE ASSOCIATE positions, which can be used as a reference in future career path planning. As a MEDICAL OFFICE ASSOCIATE, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MEDICAL OFFICE ASSOCIATE. You can explore the career advancement for a MEDICAL OFFICE ASSOCIATE below and select your interested title to get hiring information.